Dr. Steve Armstrong is a business executive and leader with 30+ years of success driving sales, revenue and profitable growth for a $5.5B global company serving the workforce solutions and staffing industries. His deep expertise in organizational development and operations, sales, staff performance, and corporate culture informs all his work.
As Senior Vice President and General Manager, US Operations at Kelly Services, Inc. (2009 – 2018), Steve led the single largest and most profitable Kelly segment, with full P&L responsibility for $3B+ in revenue, overseeing all aspects of US Operations and 2,000+ full time employees at 500+ branch locations and 500+ on-site locations. During his tenure, Steve significantly contributed to the company’s profitable growth ($2B to $3B), outpacing market growth for all business segments by growing the Commercial sector at ~ 2x above market rates and Professional Technical (PT) sector at ~ 4x above market rates. Steve also ensured the availability of highly-capable and engaged teams by developing the largest and best in-class vendor on premise programs (550+ locations). He improved recruiting/sales efficiencies, deepened service delivery models’ focus based on client size and geography and led change to enhance the culture by using a positive organizational systems model (Positive Org Systems).
Armstrong Advisory Services provides coaching/consulting services in the areas of workforce solutions, talent strategy and private equity. He is an experienced coach/consultant in a wide range of industries.